Privacy Policy

How Raven Grid handles website, inquiry, and deployment-planning data.

Last updated

May 21, 2026

This Privacy Policy explains how Raven Grid collects, uses, stores, and protects personal data when you visit this website, contact us, request a coverage plan, or communicate with us about a potential deployment.

This policy covers the public website and pre-sales communications. Product deployments, client environments, proof-of-concept systems, and integrations may be governed by separate agreements, data-processing terms, security schedules, or project documents.

Who Is Responsible

For this website, the controller is Raven Grid, Sofia, Bulgaria.

You can contact us about privacy at contact@raven-grid.com.

Personal Data We Collect

We collect only the information needed to operate the website, respond to inquiries, and plan potential deployments.

Contact details, such as your name, business email address, organization, and role.
Inquiry details, such as site type, perimeter information, property count, deployment concern, and message content that you choose to send us.
Communication records, such as email correspondence, meeting notes, and follow-up status.
Website and security data, such as IP address, browser type, device information, pages visited, timestamps, basic logs, and cookie-consent status.
Analytics data, only where analytics cookies or similar non-essential technologies are enabled with consent.

Sensitive Information

Please do not send classified, export-controlled, law-enforcement-sensitive, personal security, or highly confidential site documents through the public contact form. If we need detailed maps, security plans, or operational files, we will arrange a more suitable transfer process.

The public website does not intentionally collect payment data, government identifiers, biometric data, or special-category personal data.

How We Use Personal Data

To respond to inquiries and provide requested information.
To assess whether Raven Grid may be suitable for a site, property, event, or multi-property portfolio.
To prepare coverage discussions, deployment scoping, demonstrations, and follow-up communications.
To operate, secure, troubleshoot, and improve the website.
To keep consent records and respect cookie preferences.
To comply with legal obligations, preserve business records, and protect our rights.

Legal Bases

Where the GDPR applies, we rely on the following legal bases:

Contract or pre-contract steps when you ask us to evaluate a deployment, respond to a request, or discuss commercial terms.
Legitimate interests for B2B communications, website security, service improvement, fraud prevention, and ordinary business administration.
Consent for optional analytics cookies or similar non-essential technologies.
Legal obligation where we must keep records, respond to lawful requests, or comply with applicable law.

Cookies And Analytics

We use essential cookies or local storage entries that are necessary for the website to work and to remember your cookie choice. We use analytics cookies only with consent.

You can reject non-essential cookies in the website banner. If you previously accepted analytics cookies, you can clear your browser storage or contact us for help resetting your preference.

Sharing Personal Data

We do not sell personal data. We may share limited data with service providers and advisers that help us operate the website and business.

Hosting, infrastructure, security, analytics, and email providers.
CRM, scheduling, document, or communications providers used for B2B follow-up.
Professional advisers, insurers, auditors, or legal representatives.
Public authorities or other parties where required by law or necessary to protect rights, safety, or security.

International Transfers

Some providers may process data outside the European Economic Area. Where required, we use appropriate safeguards, such as adequacy decisions, standard contractual clauses, or equivalent transfer mechanisms.

Retention

We keep personal data only for as long as needed for the purpose for which it was collected, unless a longer period is required by law or needed to establish, exercise, or defend legal claims.

Website security logs are normally retained for a limited operational period.
Contact and inquiry records are normally retained for up to 24 months after the last meaningful interaction unless a business relationship continues.
Commercial, contract, and accounting records may be retained for longer where required by law.
Cookie-consent records are retained as needed to remember and evidence your choice.

Your Rights

Depending on where you are located, you may have rights to access, correct, delete, restrict, object to, or port your personal data. You may also withdraw consent where processing is based on consent.

To exercise a privacy right, contact contact@raven-grid.com. We may need to verify your identity before responding.

Complaints

If you believe your data protection rights have not been respected, you can contact us first so we can try to resolve the issue. You may also lodge a complaint with a data protection authority.

For Bulgaria, the supervisory authority is the Commission for Personal Data Protection.

Automated Decisions

The public website does not make decisions about individuals based solely on automated processing that produce legal or similarly significant effects.

Security

We use reasonable technical and organizational measures to protect personal data. No website or transmission method is completely secure, so please avoid sending highly sensitive operational files through the public form.

Changes

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated date.

Related legal page